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FAQ

What services does Chez Ayah offer?

Chez Ayah provides a range of premium services for dogs, including a pet hotel, daycare, grooming, veterinary services, training academy, and a dog park. Our tailored care ensures every dog feels at home and receives the best treatment.

How do I book a service at Chez Ayah?   

You can book our services through our website [here]

For further inquiries, you can also reach out via our Instagram or find us on Google Maps [here]

What are the vaccination requirements for my dog to stay at Chez Ayah? 

To ensure the safety and well-being of all dogs at Chez Ayah, we require that your dog be up-to-date on the following vaccinations:

– Rabies

– DHPP (Distemper, Hepatitis, Parvovirus, Parainfluenza)

– Kennel cough

– Prevention for Worms (such as deworming)

– Tick and Flea Prevention (Only chewable treatments are accepted; drop-on or spot-on treatments are not permitted)

These vaccinations must be administered before your dog’s stay, and you will need to provide proof of vaccination. This is to ensure that all dogs are protected and can enjoy a healthy, safe environment during their time at Chez Ayah.

What should I bring before my dog’s stay at Chez Ayah?   

To ensure your dog’s stay is as comfortable as possible, please bring the following:  

–  Vaccination and Prevention Records : Ensure vaccinations for DHPP and rabies are up-to-date, and provide proof of prevention for worms, ticks, and fleas using accepted chewable treatments.  

–  Special Diet or Medication : Bring enough special diet or medication to cover the entire stay, along with detailed instructions for feeding or administering medications.  

–  Emergency Contact Information : Provide an emergency contact number.  

–  Muzzle (if applicable) : For large male dogs or those with a history of aggression.

What is the feeding process at Chez Ayah?

At Chez Ayah, we take the nutritional needs of our guests seriously. Our owner, Ms. Ayah, is a certified dog nutritionist, ensuring that every meal is carefully calculated based on each dog’s weight and nutritional needs.

–  Quality Nutrition: We provide two high-quality dog food options: Dibaq Sense  and  Essential  dog food. We mix wet and dry food to ensure optimal nutrition and taste.

–  Tailored Feeding Schedules : Puppies receive meals two to three times a day, while adult dogs are fed once a day, with portions precisely calculated according to their weight and needs.

–  Special Dietary Needs : We accommodate dogs with allergies, chronic conditions, or other special dietary requirements according to your specifications.

–  Monitoring and Care : We monitor each dog’s food intake and weight closely to ensure they maintain a healthy balance during their stay.

–  Constant Access to Fresh Water : Fresh, filtered water is available throughout the premises to keep your dog hydrated, especially during playtime.

Can I bring personal items for my dog’s stay?   

To maintain hygiene and prevent any potential conflicts between dogs, we do not allow personal items, including toys.

All items used during your dog’s stay are disposable and provided by Chez Ayah.

What is the daily routine for dogs at Chez Ayah?

At Chez Ayah, your dog’s day is filled with fun and care in our spacious park. They enjoy plenty of playtime and socialization under the watchful eye of our park supervisors.

In summer, the day starts at 5:30 AM with playtime until 9:00 AM, followed by a nap from 9:00 AM to 4:00 PM. After a meal at 4:00 PM, they return to the park until 9:00 PM. 

In winter, the routine shifts slightly, with playtime starting at 7:00 AM and lasting until 11:00 AM. A nap follows from 10:00 AM to 3:00 PM, then dinner at 3:00 PM, and more play until 9:00 PM. 

Crates are cleaned and sanitized twice daily while the dogs are outside.

Can I see my dog while they are staying at Chez Ayah?

Yes! We know how much you miss your dog, so we make sure to send lots of videos through our dedicated channel, showing your dog during playtime and other activities.

This way, you can stay connected and see how much fun your dog is having at Chez Ayah.

How can I find out about pricing and specific services?

For detailed information on pricing and services, please visit our website [here].

If you have any further questions, feel free to contact us directly through our website or social media channels.

What is the cancellation policy at Chez Ayah?

If you do not confirm your booking 10 days before check-in, it will be automatically canceled.

A 50% non-refundable payment is required to confirm your booking.

What precautions do you take to ensure the safety and health of the dogs?

We take the safety and health of every dog seriously.

Our facilities are equipped with CCTV for supervision, and our staff is trained to handle dogs with care using techniques like walkie-talkie communication, treats, and training leashes.

We also partner with trusted veterinary services to ensure all dogs are in excellent health.

Are there any special events at Chez Ayah? 

Yes, we host various events throughout the year, including our upcoming Dog Fashion Show and Dog International Day.

Follow us on Instagram and keep an eye on our website for announcements about these and other exciting events.

How do I get to Chez Ayah? 

You can find us on Google Maps [here]. We are conveniently located and easy to reach

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Daycare at Chez Ayah

Frequently Asked Questions (FAQ)  

What are the hours of operation for the daycare?

Our daycare at Chez Ayah is open from 8 am to 6 pm.

You can choose the best eight hours that fit your schedule, whether you need early morning care or a later pick-up.

Do you offer a pick-up and drop-off service? 

Yes! We understand that busy schedules can make it difficult to drop off and pick up your dog.

That’s why we offer a convenient pick-up and drop-off service, ensuring your dog gets to and from daycare safely, even if you’re pressed for time.

What activities are available for my dog during daycare?

At Chez Ayah, your dog will enjoy a variety of activities designed to keep them happy and healthy.

This includes:

–   Socialization and Playtime: Your dog will have the chance to socialize with other dogs in a controlled environment, providing both mental and physical stimulation.

–   Supervised Fun: All activities are supervised by our trained staff, ensuring your dog’s safety and engagement throughout the day.

–   Comfort and Care: We understand that each dog has unique needs. Whether your dog needs rest between play sessions or extra attention, we tailor our care to meet their preferences.

Do you provide meals during daycare?

Yes, we offer one meal during your dog’s stay at daycare. We do not allow outside food unless it is for medical purposes.

If your dog has specific medical dietary needs, please provide the necessary food along with detailed instructions, and we will ensure that they receive the appropriate nutrition.

What should I bring for my dog’s day at daycare?

You only need to bring your dog! We provide all the essentials, including water, toys, and a safe environment.

If your dog requires a special medical diet, please bring their food along with detailed instructions for feeding.

How do you ensure the safety and well-being of the dogs during daycare?

Safety is our top priority. Our experienced staff supervises all interactions, and our facility is designed to create a safe, secure, and comfortable environment.

We also closely monitor the health and behavior of all dogs to ensure a positive experience for everyone.

Can I check on my dog during daycare?

Absolutely! We provide regular updates and videos through our dedicated channel, allowing you to see how your dog is enjoying their time at daycare.

This way, you can stay connected and be assured that your dog is having a great day.

How do I enroll my dog in daycare at Chez Ayah?

Enrolling your dog in our daycare is easy.

Simply visit our website [here] to register and book your dog’s spot.

You can also contact us for any additional information or arrange our pick-up and drop-off service.

What is the cost of daycare at Chez Ayah?    

For detailed pricing information, please visit our website [here] or contact us directly.

We offer competitive rates for our high-quality daycare service.

Do you accommodate special needs or requests?

Yes, we are happy to accommodate your dog’s special requests or needs.

Please let us know about any specific requirements when you register, and we will do our best to make their day at Chez Ayah as comfortable and enjoyable as possible.

How can I get to Chez Ayah?

You can find us on Google Maps [here].

We are conveniently located, and our pick-up and drop-off service makes it even easier for you.